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TERMS AND CONDITIONS


1. Service Provided by Aeroclaim Ltd for you:

1.1 We will assess all the information sent to us regarding your Payment Protection Policy and if appropriate we will pursue a claim for compensation on your behalf, the claim will be for all the premiums you have paid plus interest.

1.2 We will provide you with updates and will negotiate with the defending party and asses any offers made by them, advising you, the client if we believe the offers to be fair and if we believe the offers should be accepted or rejected, or on other options such as referring to the Financial Ombudsman Service. All our advice to you will be in your best interest.

1.3 We will collect any agreed compensation monies from the defendant in relation to your claim’s, we will promptly forward the funds to yourself after deducting our fee. In the event funds are sent directly to you, you will also forward our fee to us promptly.

1.4 We will go through any correspondence received by us or yourself, and assist you in the completion of any forms that are required to be completed. During are investigations, we may also find additional cases which we will also pursue for you.


2. Our Service Fee

2.1 There is a ‘fee’ payable to Aeroclaim Ltd, on all successful cases where compensation has been awarded in any format. The ‘fee’ due for all compensation is 25% plus VAT plus a £40 administration fee, this fee is due to be paid within 14 days of our invoice.

Example 1 : All Compensation received by client

Total Compensation Award = £1,000 all cash, Fee @ 25% VAT (20%) plus £40 administration, Total Fee = £340, client keeps £660.

Example 2: Compensation is partly used to offset arrears you have on your finance. 

Total Compensation Award = £3,000, Offset arrears £1,500, of which is cash £1,500, Our fee @ 25% plus VAT plus £40 administration fee, Total fee= £940. Client keeps £560.

Example 3: Compensation completely used to offset arrears that you have on your finance.

Total Compensation Award = £3,000 Our fee @ 25% plus VAT plus £40 administration fee, Total fee = 940. 

2.2 Our standard payment terms are that all invoices should be paid within 14 days of the invoice date, on all claims that we have identified.

2.3. Payments that are not made within 14 days of the Invoice, will have 1% interest added per month, we would advise if you are in any financial difficulty or struggle to pay your invoice, contact us so we can arrange a payment plan. If no arrangements are in place then we may enforce the collection using external debt collectors.


3. What we expect from you:

3.1 To provide us with all relevant information and completed forms requested by us. We expect all the information to be true, accurate and complete.

3.2 Information provided must be to the best of your knowledge and belief and returned promptly.

3.3 To sign and return our Letters of Authority and fee agreement, which will also confirm you have read and understood our terms and conditions.

3.4. To pay our fee once compensation has been awarded to you in any format.


4. Cancelling or terminating this Agreement:

4.1. The Company shall have the right by giving written notice to the Client at any time to immediately terminate the Contract if:

4.1.1 there occurs any material breach by the Client of any term of the Contract (in respect of any one or more Claim(s)) which is irremediable or, if remediable, is not remedied to the Company’s satisfaction within 15 days of a written notice by the Company specifying the breach and requiring it to be remedied; or

4.1.2. there occurs any material breach by the Client of any term of any other contract between the Company and the Client which is irremediable or, if remediable, is not remedied to the Company’s reasonable satisfaction within 15 days of a written notice by the Company specifying the breach and requiring it to be remedied;

4.1.3. The Client does not follow any reasonable recommendations of the Company regarding the conduct of the case.

4.2. The Client shall have the right to terminate the Contract by giving notice to the Company within 14 days of signing the Contract. If notice is received within 14 days all monies paid by the Client to the Company will be refunded in full. The Client may cancel the contract in writing after 14 days but will be charged for any work undertaken during this period, and for any charges incurred by the Company from Third Party suppliers for services procured on the Client’s behalf. If the Client cancels the Contract after the Company has received an offer of Compensation from a Third Party normal Service Charges will be applied. Details of charges are given in 4.4 and as part of these Terms & Conditions

4.3. Any termination by the Client must be communicated to the Company’s Customer Relations Department by any means, preferably in writing using the cancellation form or without, to the Customer Relations Team, Aeroclaim Ltd, Stamford House, Northenden Road, Sale, M33 2DH. The client can call us to log the cancellation request. The Company will acknowledge the Client’s written confirmation of termination within 2 working days of receipt. If the Client does not receive this acknowledgement within a week, the Client should contact the Company’s Customer Relations Department to check that his/her written confirmation of termination has been received.

4.4 If the Client cancels the Contract after 14 days the Company will charge the Client at the Company’s standard hourly rate of £20 per hour for such preparation, processing and submission costs as may have been incurred by the Company up to the time that the Client’s cancellation has been received by the Company. If such termination takes place once the Third Party has made an offer of Compensation the Company will impose a charge equivalent to the Service Charges that would be payable if the offer was accepted. If such termination takes place once the Third Party has made an offer of Compensation, the Company shall have the right to impose a charge equivalent to the Service Charges that would be payable if the offer was accepted.

This agreement is a legally binding contract and in signing the fee agreement you are accepting the terms and condition included.


5. Complaints – The Company operates a complaints mechanism, full details of which will be provided with the initial documentation and can also be found on our website or can be obtained by writing to The Customer Relations Manager, Aeroclaim Ltd, Stamford House, Northenden Road, Sale, M33 2DH.


6. Liability – The Company’s liability in respect of the Services is to provide the same with reasonable skill and care, and within a reasonable time. The Company does not make any other promises or warranties about the Services.


7. Confidentiality – Both parties agree to keep confidential the subject matter of the Contract and any information (whether written or oral) acquired by that party in connection with the Contract and not to use any such information except for the purpose of performing its obligations under the Contract. Both parties agree that the provisions of Condition shall not apply to information already in the public domain.


8. Privacy Policy and Data Protection – All personal data will be held in accordance with the terms of the Company’s privacy policy which can be obtained by contacting our claims office. All data is held in accordance with the provisions of the DPA. The Company agrees to comply with any written Data Subject Access Request under the DPA made by the Client for the personal data that it holds subject to any exemptions that may apply from time to time. The Company may charge an administration fee of £10 to provide this information. By acceptance of the Company’s privacy policy, the Client agrees that the Company may share the Client’s personal information with banks, Financial Advisers or other relevant institutions and to affiliates, associated companies or firms or service partners for the purposes of assisting the Client with the Client’s claim for compensation or any financial matters that the Company believes may be of assistance to the Client, (Except as explicitly stated in this condition and the privacy policy, the Company does not disclose to any third party the information provided by the Client).

The Client acknowledges and agrees that its personal data may be submitted to a credit reference agency and processed on behalf of the Company in connection with the Services.


9. Law and Jurisdiction – The law applicable to the Contract shall be English law and the parties consent to the jurisdiction of the English courts in all matters affecting the Contract.


Definitions:

‘We’ or ‘us’ refers to ‘Aeroclaim Ltd'

‘You’ refers to person(s) entering into this agreement.


Company Information:

Company Name: Aeroclaim Ltd

Registered Office: Stamford House, Northenden Road, Sale, M33 2DH

Data Protection Registration Number: Z3263339

Company Registration Number: 09865289

VAT Registration Number: 175 8415 80