Your compensation depends on a number of a number factors which include where you were flying to as well as the delay suffered in you reaching your final destination. The compensation ranges from 250 euros ( about £191 ) up to 600 euros ( £458 ) so it is worth claiming!
You can’t recover compensation however the airline should have offered you food and refreshments, use of a phone and in the case of lengthy delays hotel accommodation. Click here for full details of your entitlement.
Click here to start your claim.
Compensation is only due if the cancellation was the airline’s fault.
Airlines are able to rely upon a defence in the legislation which states that compensation won’t be payable if the cancellation was due to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. On account of this it is unlikely compensation would be due if the flight was cancelled as a result of a security risk, terrorist threat etc
Yes. The airline should have spoken to you regarding your rights and explained the choice of either a refund or re-routing as well as compensation.
Yes absolutely . Complain to the airline first and then if you still remain unsatisfied you can complain direct to the Air Transport Users Council ( AUC )
We are experts in claiming compensation on behalf of airline passengers and won’t be fobbed of by the airlines. Dedicated teams experienced in handling claims are able to present you claim in the right way ensuring that you stand the best possible chance to secure compensation. As we handle lots of claims we are aware of the most common excuses often used by the airlines who will often blame everyone but themselves ! the EC regulation can at times but complex and therefore the airlines rely often on the extraordinary circumstances when it might not be justified. By using aeroclaim.co.uk your claim is in safe hands.
We pride ourselves on our clear and easy to understand terms. If we don’t get you any compensation we don’t get paid. Click here for our terms and conditions.
No problem !
We have access to numerous industry databases and will be able to get your flight number as well as the flight time and airport details if you have forgotten.
Yes !
The airline should advise you of the cancellation in advance and refund your ticket or book an alternative flight if they haven’t done this, they owe you money !
Yes it does.
When considering the right to care for delayed flights article 10 of legislation states very clearly that airlines shall pay particular attention to the needs of persons with reduced mobility.
The rules on connecting flights are complex. Ultimately it depends upon whether your flights where booked with the same carrier , if they are then the airline will be liable to compensate you for losses unless it can show it took all reasonable steps to avoid the damage.
Yes we do. If you have been injured whilst on a plane or on while on holiday click here